Use cases
Ten desks.One search round.
Same five networks, same filing and urgency score. What changes is the question — support, product, sales, or an agency watching for a client.
Support
Public tickets
Answer the people who never opened a ticket.
Most unhappy customers complain publicly instead of emailing support. We surface those posts within minutes and tell you which ones are actually urgent.
Read use case“Anyone else getting 500s from the Acme API since this morning? Third time this week.”
u/dev_marta
Product
Roadmap signals
Your roadmap is already being written in public.
Feature requests, missing integrations and workarounds get posted every day — just not on your feedback board. We collect them and label them for you.
Read use case“I really like Acme but I wish it supported Paddle subscriptions. Blocking us from switching.”
@buildwithsam
Marketing
Unprompted proof
People are praising you. You just have not seen it.
Positive mentions are the cheapest marketing asset you own, and almost all of them expire unread.
Read use caseGrowth
Buying intent
Be in the thread where someone asks for a recommendation.
“Anyone know a good alternative to X?” is the highest-intent sentence on the internet, and it is answered by whoever shows up first.
Read use caseStrategy
Their users, in public
Know what your competitors’ users complain about.
Their public bug reports and pricing complaints are the most honest product research you can get, and it is free.
Read use casePR
Attention, while it lasts
Watch a launch land in real time.
Ship day generates more public conversation in six hours than the rest of the quarter combined. Read it as it happens.
Read use caseTrust
Trust risks
Correct the false claim while it is still small.
Misinformation about pricing, security or ownership spreads quietly until it reaches someone with an audience.
Read use caseAgency
Many clients, one method
Every client, one inbox, no tab juggling.
Run a monitor per client, keep the feeds separate, and let the API assemble the reports you currently write by hand.
Read use caseBrand
What the name means
Know what your name means to people who never contact you.
Most opinion about a brand is formed and expressed somewhere you were not invited. This is the part of it that is public.
Read use caseLaunch
Ship day
Read the room while the room is still talking.
A launch generates more public reaction in six hours than the rest of the quarter. Most of it is never read by the team that shipped it.
Read use case
Pick a desk. Start the round.
Name the product. The first search starts immediately — not at the next sweep.
Start free